Terms & Conditions

What’s included in the price?

The price of your booking includes accommodation, electricity, heating, bed linen, towels, supplies for kitchen-cleaning and dishwashing. You will also receive a welcome pack with some goodies and supplies for a light breakfast. Let us know if you have any dietary or other requirements that may influence what goes in the welcome pack.

Casa Alamanada Moclín has air-conditioning heaters and coolers

Booking 

On reserving the accommodation, guests will be asked to pay a deposit of 40% of the total price.  The reservation is not confirmed until that payment has been made and the guest has received notification from the owners that the reservation is confirmed.

The names of all guests staying at Casa Alamanda Moclín for the requested dates must be given at the time of booking.

The maximum number of guests permitted at Casa Alamanda Moclín is six.

The balance 

will be due eight weeks before a guest’s holiday starts. If guests make a reservation within the eight week period then the owners will ask for full payment at the time of booking.  If payment is not made within this timescale, and the guests do not inform the owners, then the owners reserve the right to consider the reservation cancelled by the guest - see conditions below. 

Cancellation

All payments are non-refundable. That said, the owners know that plans can change, and will make every effort to accommodate changes to dates. Cancellations 30 days or less before the stay may incur 50% payment.

The owners strongly recommend that guests arrange travel insurance to cover their stay. 

Late payment

If the date for the final payment is not met then the owners reserve the right to cancel the holiday without issuing a refund of any money already paid.

Pets 

are strictly not allowed on the property.

Care of the Property and Damages 

Casa Alamanda Moclín has been equipped to make a guest’s stay as comfortable as possible, and there are antiques and original works of art throughout the house. The owners ask that all guests respect the property and if any guest does damage anything in the house the guest must inform the owners immediately. The accommodation will be clean when guests arrive.  If guests see anything that they would consider as substandard please inform the owners straightaway so that it can be rectified.  This also applies to any damage or unsatisfactory conditions during the guests' stay.  The owners will always attempt to resolve any problems on the spot to the satisfaction of the guests, provided that the owners are made aware of such problems.

Cleaning

The owners clean the house thoroughly before and after every booking. If, during a stay, guests would like additional cleaning please let the owners know. Cleaning can be arranged for an additional fee. 

All bedding, towels and pool towels are provided and these are changed once a week. If guests require any additional change of linen, then this can be arranged for an additional cleaning fee.

On departure 

the accommodation must be left in the same condition it was found regarding cleanliness and arrangement of furniture etc. Any damages must be declared and guests must be prepared to pay in full to repair or replace items that have been damaged. 

Arrival and departure.

The accommodation will be available to guests from 16.00 on the day of arrival and guests should vacate by 11.00 on the day of departure.  Arrivals and departures outside these times might be possible but guests should consult the owners beforehand.  The owners do not normally admit arrivals after 22.00. If this is unavoidable then the owners need to know about such late arrivals in advance.  It is the responsibility of the guest to advise the owners of their arrival time.  If the owners are not kept informed, especially if there is a delay in travel arrangements, then they cannot guarantee access to the accommodation.

Visitors 

The house is only available to those guests named at the time of booking. No additional guests are allowed to stay at the property. If it is found that additional guests are staying at the property, then the owners reserve the right to cancel the booking and ask all guests to vacate the house with immediate effect. No refunds will be given.

Security 

The owners ask that when guests leave the house, all doors and windows are closed and locked (where applicable). The owners accept no liability for the loss or damage of guest possessions.  If loss or damage is done to any of the furniture or items belonging to Casa Alamanda Moclín due to the guests failing to secure the property, the owners reserve the right to charge the guests for any loss or damage. 

Children & Teenagers

Casa Alamanda is not suitable for young children due to steps, open terraces and certain design features.

Teenagers ( ages 13+) are welcome when accompanied by adults.

Access 

The owners reserve the right to enter the accommodation during a guest’s stay at any reasonable time in the event of there being a malfunction or suspected malfunction of essential equipment, or any other reasonable cause for concern. Guests will always be informed of any visit, where possible. However, if the owners are unable to contact the guests, then the owners reserve the right to enter the property.

Respect for Neighbours

While there is a lively bar next door, Casa Alamanda Moclín is a private home, please enjoy the space respectfully and avoid excess noise or disturbances on the property.

Any guest who creates unacceptable noise or is aggressive, abusive or otherwise inappropriate to staff, neighbours or other guests at Casa Alamanda Moclín will be asked to leave immediately. The booking will be cancelled without a refund, and the guest will be banned from returning.

Smoking

Smoking or vaping is strictly prohibited anywhere inside the house. You're welcome to smoke outside - please use ashtrays and dispose of cigarette waste responsibly. If the owners see or find evidence of smoking or vaping inside the property during a guest’s stay, the owners will ask the guests to leave immediately with no refund. If any damage is caused outside due to smoking, the owners reserve the right to charge to have damage repaired.

Fire safety

Candles must only be used in the dedicated candle holders supplied by us and must not be moved from the location in which you find them. You will be liable for any damage caused by inappropriate use of candles, including damage caused by heat and by hot wax. 

Wifi and mobile signal

Casa Alamanda Moclín has high-speed fibre broadband and the village has excellent 4G and 5G mobile coverage.

Responsibility

All guests are responsible for their own actions: the owners cannot accept any responsibility for any accidents, injuries, illness, loss or damage suffered during your stay. Vehicles and other property left outside the property are left at the guest's own risk.

Complaints

Please address all complaints to the owners at the earliest opportunity.

Occasionally, events outside the control of the owners can affect guests’ bookings. 

If, for any reason, the owners are unable to provide the requested accommodation, they will do their best to arrange an alternative through another accommodation provider, but this cannot be guaranteed. If the owners are unable to honour a booking, all monies will be refunded.

General

These terms and conditions exist to keep staff and guests safe and help deliver high-quality stays. If guests break any of the terms of their stay, the owners reserve the right to ask guests to leave without a refund.